Return & Exchange Policy
All sales are final. See below for more details. If a vendor approves a return then you will receive that return in the form of store credit, no cash/card refunds are available at this time.
Urban Market is here to fulfill our customers' requests as best as we can. Please see the criterion below for returns and or exchanges. Due to the nature of our products we are unable to guarantee exchanges or returns on items but some vendors may offer returns in the form of store credit on their products.
- If an item is defective or broken then we recommend reaching out to that specific vendor in order to get them to approve an exchange or return. If they approve an exchange or return then please show the store your conversation with the vendor so we can honor what they approved.
- Without approval from the vendor Urban Market can not do an exchange or refund. Urban Market will not reach out to the vendor at the time a return or exchange is presented in the store. The customer must reach out to the vendor via email or instagram.